Policies

Privacy Policy

Go Plants (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit goplants.in, place an order, make an enquiry, or contact us.

Last updated: 26 October 2026

📋 1. Information We Collect

We may collect the following information when you use our website or place an order:

  • Name
  • Mobile/WhatsApp number
  • Email address
  • Delivery address
  • Order, product, payment, and delivery details
  • Messages, photos, videos, or other information you send to us for support, replacement, or refund requests
  • Basic website usage information, where applicable

We collect only the information reasonably necessary to provide our products and services.

🌱 2. How We Use Your Information

We may use your information to:

  • Process, confirm, and manage your order
  • Arrange delivery and share necessary details with courier or delivery partners
  • Send order confirmation, payment, dispatch, delivery, refund, replacement, or customer-support updates
  • Respond to your enquiry or request
  • Prevent fraud, misuse, and security issues
  • Maintain business and legal records
  • Improve our products, website, and customer service

💬 3. Promotional WhatsApp and SMS Messages

We will send promotional messages, including offers, promo codes, new-product updates, and marketing messages by WhatsApp or SMS only when you have separately and voluntarily opted in to receive them.

Giving your phone number for an order, delivery, support, or enquiry does not by itself mean you have agreed to receive promotional messages.

You may withdraw your marketing consent at any time by replying “STOP”, “NO”, or contacting us on WhatsApp at +91 98304 29467. After you opt out, we will stop sending promotional messages within a reasonable time. You may still receive essential transactional messages relating to an order you have placed, such as order confirmation, dispatch, delivery, refund, or support updates.

💳 4. Payment Information

Payments may be processed by third-party payment providers. Go Plants does not normally store complete debit-card, credit-card, UPI, or banking credentials. Such information is handled by the relevant payment provider according to its own terms and privacy practices.

📦 5. Sharing of Information

We may share only the information necessary to complete your order or provide our services with trusted service providers, including:

  • Courier and delivery partners
  • Payment providers
  • Website, hosting, or technical-support providers, where necessary
  • Government authorities or law-enforcement agencies, if required by applicable law

We do not sell or rent your personal information to third parties.

🔐 6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. Access to customer order information is limited to authorised persons who need it for business operations.

No online system is completely secure. Please contact us promptly if you believe your information has been misused.

⏳ 7. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide support, resolve disputes, meet legal, tax, accounting, or regulatory obligations, and protect our legitimate business interests. We securely delete or anonymise information when it is no longer required, subject to applicable law.

🍪 8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to make the website function properly, remember preferences, understand website usage, and improve user experience. You can control or disable cookies through your browser settings, although some website features may not work properly as a result.

👤 9. Your Choices and Requests

You may contact us to:

  • Ask about the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent for promotional WhatsApp or SMS messages
  • Raise a privacy-related question or complaint

We may need to verify your identity before acting on a request.

🔗 10. Third-Party Links and Services

Our website or services may contain links to third-party websites, payment gateways, courier services, or social-media platforms. Their privacy practices are governed by their own policies, and Go Plants is not responsible for their content or privacy practices.

🔄 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

📞 12. Contact Us

For questions, requests, or complaints about this Privacy Policy or your personal information, contact:

Go Plants
Email: goplantsnursery@gmail.com
WhatsApp: +91 98304 29467
Address: Muchisha, Go Plants, Kolkata, West Bengal – 743377, India

Last updated: 26 October 2026