Customer Care & Support

Refunds, Replacements & Cancellations

We carefully pack every plant and do our best to make sure it reaches you safely and healthy.

At Go Plants, we understand that plants are living things and sometimes they may experience a little stress during their journey to your home. We carefully pack every plant before dispatch and do our best to make sure it reaches you safely and healthy.

Our goal is simple — to make your plant-buying experience easy, transparent, and worry-free.

📦 Order Cancellations

You can cancel your order at any time before it is dispatched and receive a full refund at no extra charge.

Once your plant has been packed and shipped, we cannot cancel the order because the plant has already started its journey to you.

To cancel an order, please contact us as soon as possible with your order number:

💳 Refunds

If your cancellation is approved before dispatch, or if we are unable to fulfil your order, we will issue the refund to your original payment method.

Refunds are normally processed within 5–7 business days.

If you have paid a shipping charge, it will also be refunded when:

  • The order is cancelled before dispatch, or
  • The cancellation or issue is due to our side.

Please note that the time taken for the amount to appear in your bank account or card may also depend on your bank or payment provider.

🌿 Change-of-Mind Returns

Plants are living and perishable products, so we are unable to accept returns simply because you have changed your mind after the order has been shipped.

Every plant is carefully selected, prepared, and packed before dispatch. Returning a live plant after shipment can affect its health and make it difficult to safely resell.

If you are unsure about a variety, size, pot, or plant before placing your order, please contact us. We will be happy to help you choose the right plant.

🛡️ 100% Live-Arrival Guarantee

We take great care while packing our plants, but plants can sometimes experience stress during transportation.

If your plant arrives broken, severely wilted, or dead, please don't worry. We will review the issue and help make it right.

To claim our Live-Arrival Guarantee, please send us:

  • Clear photos of the plant
  • Clear photos of the shipping box/package
  • Your order number
  • A short description of the issue

Please contact us within 24 hours of delivery.

If your claim is approved, we will provide a replacement plant free of charge. The customer will only need to cover the shipping cost for the replacement.

📋 How to Claim

1. Take Photos

As soon as your order arrives, carefully check the plant and packaging. Please take clear photos of the plant and the shipping box before throwing away any packaging.

2. Contact Us

Send us your order number along with the photos and details of the issue.
Email: goplantsnursery@gmail.com | WhatsApp: +91 98304 29467

3. We Review Your Claim

Our team will review the photos and order details. We may contact you if we need any additional information.

4. Replacement

If the claim is approved, we will arrange a replacement plant on the next available dispatch day. The replacement plant is free. You only need to cover the shipping cost for the replacement.

🌱 A Little Note About Transit

Plants are living things, and travelling inside a package can sometimes be stressful for them.

It is normal to notice:

  • A few fallen leaves
  • Slightly bent branches
  • Minor leaf damage
  • Temporary drooping or wilting

These minor changes do not necessarily mean that the plant is unhealthy. In many cases, the plant recovers naturally after settling into its new environment.

Give your plant some time to adjust to its new surroundings and follow the care instructions provided with your order. Most plants recover well within a week or two after settling into suitable light and care.

If you are unsure about what to do after receiving your plant, please contact us. We are happy to guide you.

Important

Please do not discard the plant or packaging before contacting us if you believe the plant has arrived damaged.

Claims should be submitted within 24 hours of delivery with clear photos of both the plant and its packaging.

Our team will review each case carefully and work with you to find the appropriate solution.

📞 Contact Go Plants

For any questions regarding cancellations, refunds, replacements, or damaged plants, please contact us:

Email: goplantsnursery@gmail.com

WhatsApp: +91 98304 29467

We are always happy to help you and make sure your plants have the best possible start in their new home.