Terms & Conditions

We always try to make your plant-buying experience simple, clear, and hassle-free.

🌱 About Our Plants

Plants are living products. Therefore, plants of the same variety may naturally differ slightly in size, shape, branches, leaves, and overall appearance.

The plant you receive may look slightly different from the product photo. This is normal and does not necessarily indicate any issue with the plant.

Flowering, leaf growth, and overall appearance may also change depending on the season, weather, and growing conditions.

💰 Product Prices & Availability

Product prices and availability may change from time to time.

If a plant is unavailable or an incorrect price is displayed due to a technical or other error, Go Plants reserves the right to correct the information before confirming the order.

📦 Order Confirmation

After receiving an order or enquiry, we may verify product availability and other details.

In some cases, our team may contact you before confirming your order.

Submitting an order or enquiry through the website does not necessarily mean that the order has been confirmed until confirmation is provided by Go Plants.

🚚 Delivery

Delivery times may vary depending on your location, courier service, weather conditions, and other circumstances.

We always try to dispatch orders as quickly as possible. However, delays caused by courier or delivery partners may be outside our control.

Delivery charges may vary depending on the weight, quantity, destination, and delivery service selected.

🌿 Plants During Transit

Plants may experience some stress while travelling in a package.

You may notice a few fallen leaves, slightly bent branches, or temporary drooping or wilting after delivery.

These changes do not necessarily mean that the plant has been permanently damaged. With proper care and suitable conditions, many plants naturally recover after settling into their new environment.

🛡️ Damaged Plants

If your plant arrives severely damaged, severely wilted, or dead, please contact us within 24 hours of delivery.

You may be asked to provide clear photos of the plant and packaging, your order number, and a short description of the issue.

We will review the case and provide an appropriate solution.

Details regarding replacements and refunds are covered under our Refunds, Replacements & Cancellations Policy.

❌ Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

Cancellations and refunds will be handled according to our Refunds, Replacements & Cancellations Policy.

💳 Payments

Payments made through third-party payment providers may also be subject to the provider’s own terms, security practices, and privacy policy.

If you experience any issue with your payment or order, please contact us.

👤 Customer Information

Accurate customer information may be required to process your order and arrange delivery, including your name, phone number, email address, and delivery address.

Go Plants may not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

📸 Website Content

Product photos, descriptions, graphics, logos, text, and other content displayed on the Go Plants website may belong to Go Plants or be used with permission.

You may not copy, reproduce, modify, or commercially use our website content without permission.

🔄 Changes to These Terms

Go Plants may update or change these Terms & Conditions from time to time.

Any updated version will be published on this page and will apply from the time it is posted.

📞 Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Go Plants
Email: goplantsnursery@gmail.com
WhatsApp: +91 98304 29467

Last Updated: October 2026